An iconic brand in children's publishing, education and media, Scholastic has a long and rich history helping children read more, learn more and lead better lives as a result of what we do. Our inbound Customer Service team at Lisarow is seeking to attract enthusiastic telephone consultants.In this busy role you will use your excellent customer service skills to provide over the phone advice and assistance to our school and retail customers.Being an on-call casual requires you to be available between 8am and 6pm for varying shifts.To apply for these positions you will require:Desire to exceed customer expectationsExcellent telephone manner, communication and interpersonal skillsAbility to prioritise and work within established proceduresSound clerical, keyboard and computer skillsPrevious experience in a call centre environment and telephone queuing system would be highly regarded.
An iconic brand in children's publishing, education and media, Scholastic has a long and rich history helping children read more, learn more and lead better lives as a result of what we do. Our inbound Customer Service team at Lisarow is seeking to attract enthusiastic telephone consultants.In this busy role you will use your excellent customer service skills to provide over the phone advice and assistance to our school and retail customers.Being an on-call casual requires you to be available between 8am and 6pm for varying shifts Monday to Friday. To apply for these positions you will require:Desire to exceed customer expectationsExcellent telephone manner, communication and interpersonal skillsAbility to prioritise and work within established proceduresSound clerical, keyboard and computer skillsPrevious experience in a call centre environment and telephone queuing system would be highly regarded.
Dynamic, stable & fast-growing companyLocation - Mulgrave, VIC, work close to home!Monday - Friday role- take your weekends back!Amare Safety is Australia's largest independently owned provider of safety equipment, apparel and safety footwear and we are seeking the services of an energetic and enthusiastic customer service clerk.This is a challenging role that calls for a high calibre, self-motivated, energetic, person with an outgoing personality who likes dealing with people. You will be able to demonstrate your dependability and strong work ethic as you liaise with customers, and handle their phone and email enquiries and help satisfy their expectations.This position is perfect for you if you are ready and willing to "roll up your sleeves" and work hard at whatever is required to achieve goals and objectives. Previous experience in a similar role would be ideal helping customers with their queries, orders and providing exceptional customer services!You need sound computer skills, an excellent phone manner and the ability to work under pressure. Critical to your success will be your great personality, with touch of "awesomeness", and good organisational and multi-tasking skills.Your duties and key responsibilities will include:Answering inbound phone calls in a prompt and courteous mannerResponding to general customer enquiries via phone, fax and emailPromptly Inputting customer orders into our computer systemProviding support to the external sales teamMaintain and build key relationships with internal and external customersTo be successful in the role you will need:Minimum 2 years relevant customer service experience, from within the industrial sectorComputer literacy using MS Word, Outlook and ExcelShow strong customer relations, communication & problem-solving skillsDemonstrate an ability to work effectively in a fast-paced environmentMust be able to demonstrate an enthusiastic and self-motivated and helpful natureYou will be joining an expanding, stable, family run company that will provide opportunities for you to learn new skills and grow. Don't delay, apply today!
To ensure we deliver our vision, we are creating a high performance culture through our People and Performance Strategy. We need committed individuals that foster the values of Teamwork, Integrity, Professionalism and Respect.Your RoleCouncil is seeking an enthusiastic individual who is customer satisfaction driven. Being the face of Strathfield Council you will be energetic and highly organised to provide exceptional customer service over the phone and face to face with Strathfield Council's stakeholders.The major challenges of the position of Customer Service Advisor are to:Contribute positively to overall service delivery by working as a team member, communicating effectively with customers and with other Council departments;Provide a high quality customer service through effective teamwork in a busy environment;Work flexibly in responding to the needs of a diverse range of customers;Contribute to the improvement of service delivery through becoming multi-skilled providing improved access and co-ordination of Council's services;Contribute to the positive image of Council through the effective use of public relations, and conflict resolution skills and flexibility of interpersonal and communication styles;Keep up to date with legislation and relevant policies and procedures and administrative systems across a wide range of Business UnitsTo be held accountable for working conditions under the control of the position and for detecting any unsafe or unhealthy conditions or behaviour and to take immediate steps to investigate and rectify any risks to health, safety and welfare arising from any work activity.The Customer Service Advisor reports to the Customer Service Team Leader and forms part of the wider Corporate Services Team.Please note that this is a part time position. Days of work are to be Monday and Friday.To applyPlease review the information available on our recruitment hub http://strathfieldcouncil.recruitmenthub.com.au and address all the essential and desirable selection criteria in the position description (not exceeding 1 page.)If you have any questions about the role, please email Mary Lazaridis: Mary.Lazaridis@strathfield.nsw.gov.au.Applications close at 11:59pm on 23 August 2017
For Safe Working LivesMaternity Relief - All Rounder This is a great opportunity for candidates who have All Rounder branch experience to join our team in Karratha. Working for a well established safety business, this role will see you completing tasks within the shop front, warehouse, embroidery, administration and customer service.We are looking for somebody who has experience / exposure to the above but not only that, we need somebody who is willing to roll up their sleeves and give everything and anything a go. Training will be provided to the successful candidate.Please note, this role is not a fly in fly out therefore the candidate must reside in Karratha.If your keen and interested, please send through your CV.
Who are we?Beaver Brands a division of Bunzl Safety, is a national manufacturing, import and wholesale business, specialising in the provision of reputable, quality and innovative branded products, including Beaver lifting and materials handling, Beaver load restraint, B-Safe height safety, Frontier personal protective equipment, Mack footwear & WS clothing.If you are a highly motivated resolution specialist, people focused individual, have a natural flair for creative solutions to customer enquiries. Are you energetic and have a 'can do' attitude? If this sounds like you, read on!What are we looking for?We are looking for experienced customer service candidates who can demonstrate previous experience with a customer service environment. The candidates must have the ability to answer customer queries and provide quotes, upsell, data entry of orders, follow up on customer sales quotes.The successful candidate must be team focused, demonstrate strong verbal and written communication skills and be ready to roll up their sleeves to get stuck into their tasks. Familiar with CRM systems, Pronto or SAP would be ideal.The successful candidate will join a collaborative supportive team who celebrate success.What would you get in return?Full trainingCareer progressionCompetitive salaryIf you feel you are the right candidate for this role, apply today!
Job Reference: 3658823 | Location: Erskine Park | Listed: 27 July 2017
Join an expanding and multi-disciplined businessCoordinate and process client orders and dispatch activitiesCoogee Chemicals is an innovative and highly successful private company pursuing growth through the supply of industrial and mineral processing chemicals to the Australian and International markets. Our expansive Queensland operations provide numerous products and services, including chemical manufacturing, transport and storage tank terminals, to a variety of clients across the region.We are seeking a Dispatch Assistant to assist in the coordination and processing of client orders and dispatch activities at our Lytton site, Queensland. Reporting to the Logistics Supervisor, this role is to support the continued success of our Queensland business for the future.The core responsibilities of the Dispatch Assistant role are:Receive inbound calls, faxes, and emails and action customer orders or request in a timely manner providing follow up if necessaryMaintain regular contact with our customers to ensure their bulk chemical needs are met in a timely mannerManage all customer and depot enquiries regarding expected delivery dates;Ensure all paperwork is filled out and all administrative tasks are completed correctly in a timely manner following company processes;Assist remote Depots with telesales support to drive incremental business in regional areas.We are looking for a highly motivated individual who has:Ability to work in a team environment with a willingness to help all business areas;Expertise in various word processing and PC packages most particularly MS Word, Excel and PowerPoint;IMDG qualification;Ability to prioritise a fast paced workload, plan /organise and work unsupervised;Aptitude and ability to learn new process systems and processes.Hazard Facility experience and previous experience in a similar role would be highly regarded but is not essential. For the right candidate, this is an exciting opportunity to join an expanding and multi-disciplined business.
Full Time Monday to FridayEnfield NSW Location - onsite parkingOpportunity to inspire & build a high performance cultureAre you a high achiever, motivated by providing service excellence to your clients and working in an energetic, dynamic environment? Then read on!Bunzl, a well established multinational, is a leader in the marketing and distribution of a diverse consumable and catering products range across a wide variety of industry sectors. Our Enfield branch is well poised for continued success and market expansion and requires a driven Customer Service Manager to join the Operations team and continue its record of success.Reporting to the Regional Operations Manager, the main purpose of the role is to facilitate the delivery of optimum service to our customers by streamlining the efficiencies of the Customer Service Team You will be responsible for leading and developing a team of 13 Customer Service Representatives whilst supporting general sales and operational efforts of the Enfield Branch. Key functions include:Development of KPIs.Manage call coaching programMonitor and review call statisticsCoach and mentor teamManage non-conformance and customer complaintsRequired experience / skills and abilitiesMust have experience in managing a Customer Service TeamCall Centre experience preferableExperience in developing skills and implementing new strategies within a team to improve overall customer satisfactionHands on management style, prepared to understand all processes to implement improvement and efficiencies.Implement strategies to ensure that all customer requirements and queries are followed up efficiently and in appropriate time.Ability to manage entire Customer Service dept, where objectives/KPI's within the team may vary.We are committed to bringing out the best in our people through ongoing training and development, providing a safe, pleasant and harmonious working environment, encouraging open and effective communication between all levels and offering employment that is secure and satisfying.You will also have access to the Employee Benefits Scheme which provides discounts with various goods and service providers including health care and motor vehicle purchases.Only successful candidates will be contacted.NO AGENCIES PLEASE!
For Safe Working LivesCustomer Service / Warehouse Worker This is a great opportunity for candidates who have Customer Service and Warehouse experience to join our team in Garbutt (Townsville). Working for a well established safety business, this role will see you completing tasks within the customer service (answering customer queries, data entry of quotes, customer orders, follow up on customer orders, upsell) warehouse (pick and pack) and administration (adhoc administration). We are looking for somebody who has experience / exposure to the above but not only that, we need somebody who is willing to roll up their sleeves and give everything and anything a go. Training will be provided to the successful candidate.If your keen and interested, please send through your CV.
Based in Loganholme, Brisbane with onsite parkingOpportunities for personal development and career progressionFull Time, PermanentFor Safe Working Lives Are you a high achiever, motivated by providing service excellence to your team and customers? Do you enjoy working in an energetic, dynamic and friendly - supportive environment... then read on!An exciting opportunity has come about for an experienced Customer Care Supervisor to join Bunzl Safety (formerly Robertsons Lifting & Rigging and Worksense Workwear & Safety), a leading Safety business focussed on the manufacture and distribution of a range of consumable and components of Safety products.This role is responsible in managing a team of 4, driving customer response excellence and improving efficiencies. You will ensure both internal and external customers have their enquiries answered expertly, and quote and order requests are attended to efficiently and accurately. You will lead from the front and step in and deal with more complexed technical/customer issues that may arise, and be able to coordinate with our extensive number of internal stakeholders to ensure the best outcome for all parties.This role is based in our Loganholme office, and plays an integral part within the Customer Care Team, reporting directly to the National Customer Care Manager - therefore you must be able to demonstrate the following skills and or experience:Experience in a similar position is a mustProven experience in developing teamsExcellent inter-personal skills, and ability to handle difficult situationsAbility to multitask, influence and motivate peers and internal stakeholders and see customer service outcomes achievedSelf-starter and highly motivated with the ability to work unsupervisedEnergetic and enthusiasticKnowledge of Safety products, such as PPE and Work wear is highly advantageousThe ability to roll up your sleeves to ensure our customers are being services promptlyAbility to work with in-house systems for proactive teleservicing of customers, knowledge of selling processes is an advantage.We are committed to bringing out the best in our people through ongoing training and development, providing a safe, pleasant and harmonious working environment, encouraging open and effective communication between all levels and offering employment that is secure and satisfying.You will also have access to the Employee Benefits Scheme which provides discounts with various goods and service providers including health care and motor vehicle purchases.Previous applicants need not apply.No agencies please!