Hume City Council
Become part of a collaborative, outcome focused team committed to customer serviceDo you have exceptional administration skills?Use your passion for fitness to promote the Leisure Centres within the community.Hume City Council is offering opportunities for highly motivated and qualified individuals to join our aquatic & leisure centre teams as Customer Service Officers at Broadmeadows, Sunbury and at our new centre in Craigieburn - SPLASH.As a Customer Service Officer you will be required to effectively perform high quality front line customer service and administration functions relating to day-to-day operations of the Centre by actively creating a welcoming and friendly environment for all visitors to the Centre with a strong focus on meeting their needs and exceeding their expectations and also, actively promoting and supporting the use of Centre facilities, programs and services to all visitors as a means of enhancing their enjoyment and satisfaction.You will perform a range of tasks to ensure safety and enjoyment for visitors whilst maintaining a clean, hygienic and quality presented facility. We are seeking candidates who are highly motivated, have excellent customer service skills and enjoy taking initiative within the workplace.In addition, it is essential that you hold the relevant qualifications/certificates: First Aid Level 2, CPR and a current Employee Working with Children Check Card.Key Skills:Ability to promote and support the use of Centre facilities, programs and services to all visitors as a means of enhancing their enjoyment and satisfaction.Ability to effectively communicate with a variety of individuals and community groups and must be able to demonstrate a practical ability for achieving positive outcomes.Taking appropriate action in the event of an emergency situation.Company ProfileHume City Council is a leader in local government and is recognised for its innovation, initiative, leadership, service, quality and support for its people.Hume City is one of Australia's fastest-growing communities and with more people choosing to call Hume home, we're expected to welcome more than 57,000 new residents to our City over the next decade.What We OfferWith our high level of employee engagement, Hume City Council offers a great working environment where you can develop your career. Our strong commitment to social justice and the environment provides opportunities for employees to participate in various programs.For further information please contact: Janine Bates (BALC) on 9205 2670, Kylie Fleming (SALC) on 9740 9766 or Christina Grayland (Craigieburn - SPLASH) on 9356 6800.
Coffs Harbour City Council
Council is currently seeking applications from suitably qualified and experienced individuals for the position of LMG Assistant (Permanent Part Time). Reporting to the LMG Operations and Programs Coordinator, this position is responsible in assisting in the delivery of LMG (Library, Museum and Gallery) services to the community, including service desk shifts, administrative tasks, public programs, events and exhibitions and also providing customer circulation information services to LMG or cultural services customers at any location rostered.The successful applicant will possess a Certificate III in Library and Information Services or equivalent qualifications with a minimum of two (2) years' experience in a public library or in a relevant customer-focused service organisation and be available for hours as required.This position is a minimum of fifteen (15) hours per week, however the successful applicant may be required to work up to 35 hours per week should the need arise, including Saturdays and after standard work hours at any of council's libraries including Coffs Harbour, Toormina and Woolgoolga.Please view the Position Description for a complete description of the job.Salary:Starting at $28.68 per hour (Grade A7) + Super. All other conditions of employment will be in accordance with the NSW Local Government (State) Award 2017.Additional Requirements:The successful applicants must be prepared to provide the originals of all qualifications stated in the application.The successful applicant will be required to undertake a Pre Employment Medical Screening.A "Working with Children" screening check is a requirement of this positionEnquiries to: Roslyn Cousins, Team Leader Library, Museum, Gallery & Cultural Services on 02 6648 4907.
Police Citizens Youth Clubs QLD (PCYC)
$24.42 - $25.80 (gross) per hour (depending on skills and experience)
Casual Position (Approx. 15-30 hours per week)The Queensland Police-Citizens Youth Welfare Association (QPCYWA) is a community-based organisation concerned with the development of youth through the provision of sporting and recreational activities. The QPCYWA has established 54 Police-Citizens Youth Clubs (PCYCs) throughout the State and now has an active membership in excess of 73,000 members state-wide. As a registered, not-for-profit, charitable organisation, the QPCYWA relies upon income from activity attendances, fund raising, community support, grants and subsidies in order to operate. Its affiliation with the Queensland Police Service provides a unique link between Queensland Police and our supporting communities.The role of the Branch Support Officer is to support and improve PCYC Branch operations by ensuring all patrons receive the highest possible level of service. The Branch Support Officer will operate primarily from the reception/front desk and requires a complete knowledge of Branch services, activities and fitness centre. They must possess and demonstrate excellent customer service skills with a happy and positive disposition, intermediate level of computer skills, and enjoy working in a service-oriented role.The Branch Support Officer is responsible for sales (merchandise, membership and activity fees); cash handling/reconciliation; Branch opening/closing procedures, canteen stock control; telephone operation; program, hall and activity bookings; assisting in the set-up/pull-down of equipment for activities, incidental cleaning duties and administrative support.For a full list of selection criteria please view the Position Description.
Location: Enfield NSWOpportunity for personal development and career progressionFull Time Hours - 12 months Fixed Term ContractAre you a high achiever, motivated by providing service excellence to your customers and enjoy working in an energetic, dynamic environment? Then read on!Bunzl, a well established multinational, a leader in the marketing and distribution of a diverse consumable and catering products range across a wide variety of industry sectors. Our Enfield NSW branch is well poised for continued success and market expansion and requires a driven Customer Service Representative to join the team and continue its record of success.Reporting to the Customer Service Manager, your key responsibilities will include:Develop and maintain positive business relationships with target customers,Increase business profitability by maximising order size and product range extension to customers,Professionally and courteously satisfy incoming telephone calls from customers as soon as practicable,Process customer orders,Provide customers with immediate and relevant feedback and information relating to service delivery,Process any credits and returned merchandise,Exercise initiative and common sense in dealing with customers issues. Refer to higher authority when necessary, and keep Management informed on an exception basis,Expedite back orders and communicate status to customers daily,Maintain a sound liaison and working relationship with other Bunzl branches, offices and personnel,Ensure maintenance of relevant account detail changes,Update customer notes in computer system as and when required,Assist and back up reception as required.Required experience / skills and abilities:Excellent telephone and face to face manner and interpersonal skills,Computer literate and familiar with Microsoft Office efficiency packages,Strong numerical and analytical skills,A commitment to customer service excellence,Good organisational skills,Self-starter and highly motivated,Ability to work in a team environment.We are committed to bringing out the best in our people through ongoing training and development, providing a safe, pleasant and harmonious working environment, encouraging open and effective communication between all levels and offering employment that is secure and satisfying.You will also have access to the Employee Benefits Scheme which provides discounts with various goods and service providers including health care and motor vehicle purchases.NO AGENCIES PLEASE!
Marie Stopes International
We are Marie Stopes AustraliaWe are a social enterprise organisation providing quality sexual and reproductive healthcare services to Australian women and men across our network of accredited health clinics within Australia.We are very proud of what we have achieved in Australia......but we still need your help. As a Client Service Advisor you are here to support Marie Stopes patients and clinics, your efficient customer service and professional manner in all communications is key to the success of this social enterprise.Your responsibilities will include, but are not limited to:You will be the first point of contact for calls and queries across Australia. Your compassion, empathy and discretion will ensure finding the right service for each of our callers will come with ease.To develop and maintain professional relationships with Nurse Unit Managers and team members to support delivery of exceptional client care.To provide superior patient management through the accurate recording of information and data collection, relating to bookings.To maintain up to date knowledge of the clinical services and operations in order to provide effective responses to client calls.Qualifications, skills and experiences required include the following:Fantastic customer service skills and experience is one of your many talentsExceptional verbal and written communication skillsProfessional telephone mannerConfidence using MS Office and database management systemsAbility to work autonomously and within a team environmentAn understanding of the importance of confidentialityAbility to work to targets and KPI'sPrevious experience in a high volume contact centre is desirable, although not essential for the right candidateA pro-choice attitude and support for our vision Children by choice, not chanceDon't miss out on this opportunity to apply your passion for great customer service to an organisation aiming to empower communities.In addition to your take-home pay, you will be part of our quarterly bonus pool for performance, access to attractive salary packaging to increase your take home pay, and most of all you will have the satisfaction of making a positive difference while being a part of an organisation with a global footprint.Marie Stopes Australia values a safe working environment. As part of our recruitment and selection process, potential candidates will be required to undertake a background check.www.mariestopes.recruitmenthub.com.auMission Driven, Client-Centred, Accountable, Courageous