Are you highly organised, motivated and systematic in your approach to work?More importantly, would you like to work for an organisation that is making a difference?Company OverviewWe are Achieve Australia. Our mission is to achieve social inclusion for people with disability. Every day we work hard to deliver on the right of Australians with disability to achieve meaningful and valued lives.We have been doing this for 65 years and are still innovating in disability accommodation and support. We now have the opportunity for a Systems Officer to join our ranks.Job PurposeAs a Systems Officer you will assist in the administration, revision and development of Achieve Australia's Risk and Quality Assurance Framework and Accreditation Audits. What We Offer:Salary packaging benefits exclusive for public benevolent institutions.Strong organisational culture and great team environment.Great place to work and flexible work hours.Requirements for the role:Experience working in a quality assurance role or similar.An understanding of ethical and human right issues affecting people with a disability and their significant others.Demonstrated understanding and commitment to all legislative requirements affecting disability services. delivery (e.g. Disability Standards, WHS, Guardianship, Disability Discrimination, EEO,)Solid organisational, time management, prioritisation and delegation skills.Ability to problem solve and adapt to changing environmentsProven ability to work effectively in a team environment, independently and/or with a range of stakeholders.Sound interpersonal and communication (written & oral) skills; consultation and negotiation skills across a range of levels and advanced computer skills.Current NSW Driver's Licence (Green P2 or Full).Desirable Criteria:Certificate IV in Training and Assessment.Experience in Accreditation.Apply now! http://achieveaustralia.recruitmenthub.com.au/VacanciesAchieve Australia is committed to implementing safer recruitment practices. This means we are committed to safeguarding and promoting the welfare of the people we support and we expect staff to share this commitment.As a result, your application will be subject to a number of pre-employment checks; including a criminal history, medical assessment, professional reference checks, driving record et al. Applications will be assessed on merit.
BTI Pty Ltd TA SkyBus Australia
Our business is taking off!! Jump on board with SkyBus and join our progressive and exciting business. As our CSO you will present the "face of the business", this is a highly valued role and extremely important to us at SkyBus.It is the little details that customer's notice, and that makes them feel good about not only using SkyBus, but using the service because of your quality interaction with the customer. This is a significant part of the overall customer experience and we value it immensely.SkyBus is a dynamic and expanding company looking to hire individuals who genuinely enjoy interacting with people and can make a difference to the customer experience.As a CSO you will be the first port of call the customers have with our service, selling tickets, providing tourist and service information. We have several positions open either Full Time, Part Time or Casual, and, as we operate 24/7 365 days per year, you will need to be flexible and available across a range of hours.The successful CSO at SkyBus will:Have a passion for delivering superior customer service patience, attentiveness, clear communication skills (multi / bi-lingual particularly Mandarin will be highly regarded)Have an energetic and vibrant personality, possess tenacity and persuasion skillsHave the ability to use "positive language" and keep upbeatBe reliable and goal focusedHave an ability to work in and contribute to a teamEnjoy undertaking a variety of different daily tasksWhat we can offer:Comprehensive training and induction programDaily interaction with holiday travellers and happy customersA safe and supportive work environmentA career in a rapidly expanding companyIf you are ready to get on board and depart with us to an exciting career, please submit an application.
Salary of $62,803.95 SuperannuationWork close to home, work within your communityProfessional development and career opportunities aplenty!Our CouncilLitchfield Council is situated on the outskirts of Darwin amid tropical rural bushland. With a population of 25,000, Litchfield residents enjoy a rural lifestyle in a prosperous area which combines a mix of rural residential, horticultural, agricultural and industrial interests. We have a great team culture, valuing team work and celebrating success.2018 holds some exciting challenges for our teams, and as such, with job volumes steadily increasing we have an opportunity for a confident, people person to provide customer service support and front-line reception support, to both internal and external customers. This is a varied and fast paced role, where no two days will be the same; it will be diverse with a capital D!What would you do as our newest CSO?Meet, greet and delight our customersAnswer any queries via telephone and email or in person relating to any council enquiryActively promote our council and our council resources in a positive lightAssist with administration as requiredMulti task, prioritise and work well in high pressured environmentsHave a can-do attitude and willingness to learn and upskillAbout you:You will have previous experience in a similar position, well developed interpersonal, record keeping and administrative skills. You will be a collaborative team player; happy to assist customers and be the face of the council.What is in it for you?We offer a fun, energetic and unique place to work, a close-knit bunch of people and the opportunity to contribute to the success of the local community.Please Note: Candidates must address the key selection criteria outlined in the Position Description.
Use your extensive customer service expertise in this vital roleLead a passionate and committed teamExcellent total remuneration package on offer - Level 4.1 - 4.4 ASU Award $72,984 - $77,824
Located on the picturesque Fleurieu Peninsula, Alexandrina Council is a significant enterprise employing approximately 200 staff with a budget of around $46m. Covering an area of 1800 sq km, the area is supported by diverse industries including tourism, viticulture, general farming and dairying, fruit production, manufacturing, engineering and boat-building.
Easily accessible from Adelaide, the area includes popular tourist and holiday destinations. Council embraces the needs of the community by protecting and enhancing the natural environment, lifestyles and the culture and heritage of its members through positive economic, social, cultural and environmental initiatives.
We are seeking a new Team Leader to support continued development of the Council's customer focussed culture. You'll take the lead in ensuring that everyone who engages with us, both internally and externally, enjoys exceptional customer service. As a strong communicator with excellent operational skills, you will enjoy supervising, mentoring and developing a team.
You will be responsible for:Achieving the Service Centre's KPIsIntroducing new initiatives to streamline existing processes and proceduresMaximising productive time spent on service centre telephone related activities and counter operations, whilst managing workflowsTaking an active part in team-building, quality improvement systems and business planning activitiesReporting to senior stakeholdersIdentifying development and training opportunities for the Customer Services team.About You:
We are looking for an outgoing Customer Service professional who enjoys leading by example. You'll have a ‘can do' attitude and be ready to take the next step in your career. With management experience in a customer focussed environment, you'll be adept at diffusing tense situations and able to communicate empathetically with people from all walks of life.You will also have:A good understanding of Council Services and their functionsExcellent computer skillsAn analytical mindProven training skills appropriate to a customer service environment.Excellent time management skillsWillingness to support the team with Customer Centric projects and delivery of after hour events i.e.: attendance at Agricultural Shows.Current Driver's LicenseCurrent Police CheckA good understanding of Council Services and expertise in Microsoft programs will set you in good stead for this role.What's in it for you?
We offer a great salary, 10% superannuation, excellent growth opportunities and the ability to really influence the future of our council and its surrounds. If this sounds like you, don't delay, please get in touch today.For more information please contact Lee-anne Graham, Manager - Customer Services 08 8555 7000
Marie Stopes International
We are Marie Stopes AustraliaWe are a social enterprise organisation providing quality sexual and reproductive healthcare services to Australian women and men across our network of accredited health clinics within Australia.We are very proud of what we have achieved in Australia......but we still need your help. As a Client Service Advisor you are here to support Marie Stopes patients and clinics, your efficient customer service and professional manner in all communications is key to the success of this social enterprise.Your responsibilities will include, but are not limited to:You will be the first point of contact for calls and queries across Australia. Your compassion, empathy and discretion will ensure finding the right service for each of our callers will come with ease.To develop and maintain professional relationships with Nurse Unit Managers and team members to support delivery of exceptional client care.To provide superior patient management through the accurate recording of information and data collection, relating to bookings.To maintain up to date knowledge of the clinical services and operations in order to provide effective responses to client calls.Qualifications, skills and experiences required include the following:Fantastic customer service skills and experience is one of your many talentsExceptional verbal and written communication skillsProfessional telephone mannerConfidence using MS Office and database management systemsAbility to work autonomously and within a team environmentAn understanding of the importance of confidentialityAbility to work to targets and KPI'sPrevious experience in a high volume contact centre is desirable, although not essential for the right candidateA pro-choice attitude and support for our vision Children by choice, not chanceDon't miss out on this opportunity to apply your passion for great customer service to an organisation aiming to empower communities.In addition to your take-home pay, you will be part of our quarterly bonus pool for performance, access to attractive salary packaging to increase your take home pay, and most of all you will have the satisfaction of making a positive difference while being a part of an organisation with a global footprint.Marie Stopes Australia values a safe working environment. As part of our recruitment and selection process, potential candidates will be required to undertake a background check.www.mariestopes.recruitmenthub.com.auMission Driven, Client-Centred, Accountable, Courageous
Full Time opportunity based in KarrathaAre you a driven and goals orientated Customer Care professional?Advance your career with us - we offer career development opportunitiesHere at Bunzl we pride ourselves on a supportive team environment. Come aboard!This is a great opportunity for a Customer Care professional to work for a leading specialist safety company, focusing on the manufacture and distribution of a range of consumables and components including lifting and materials handling products, through to height safety equipment, personal protective equipment, workwear and footwear, largely to the resources, energy, construction, and manufacturing sectors.Located in our Karratha branch and reporting to the Branch Manager, this role will see you managing the Customer Care function.You will utilize your already developed customer care skills and experience to provide high level customer service to our customers by ensuring their products are delivered in a prompt and timely manner. This role has a element of data entry, upselling of products, raising credit notes, calling on customers just to name a few.To be successful in this role, you will need to demonstrate previous employment history in a similar role. Industry experience would be ideal.In return, the business offers a competitive salary along with employee benefits and training.If you can demonstrate the above, please send through your CV with a covering letter outlining the skill set / experience you will bring to the role.Only successful applicants will be contacted.No agencies.
Scholastic Australia Pty Ltd
An iconic brand in children's publishing, education and media, Scholastic has a long and rich history helping children read more, learn more and lead better lives as a result of what we do. Our inbound Customer Service team at Lisarow is seeking to attract enthusiastic telephone consultants.In this busy role you will use your excellent customer service skills to provide over the phone advice and assistance to our school and retail customers.Being an on-call casual requires you to be available between 8am and 6pm for varying shifts Monday to Friday. To be successful in these positions you will require:Desire to exceed customer expectationsExcellent telephone manner, communication and interpersonal skillsAbility to prioritise and work within established proceduresSound clerical, keyboard and computer skillsPrevious experience in a call centre environment and telephone queuing system would be highly regarded.
Scholastic Australia Pty Ltd
Start the New Year with Scholastic!An iconic brand in children's publishing, education and media, Scholastic has a long and rich history helping children read more, learn more and lead better lives as a result of what we do. Our inbound Customer Service team at Lisarow is seeking to attract an enthusiastic telephone consultant on a full-time basis.In this busy role you will use your excellent customer service skills to provide email and over the phone advice and assistance to our school and retail customers.To be successful in this position you will require:Desire to exceed customer expectationsExcellent telephone manner, communication and interpersonal skillsAbility to prioritise and work within established proceduresSound clerical, keyboard and computer skillsPrevious experience in a call centre environment and telephone queuing system would be highly regarded.