Talent Propeller

 

Information Technology Help Desk

Bacchus Marsh

Reference: 3677449

  • Temporary Full Time
  • 80 Hours per fortnight with ADO

Djerriwarrh Health Services is seeking a friendly motivated person with a positive outlook, a team player, with a strong desire to provide outstanding service to both internal and external stakeholders.

The Role

You will be the first line of ICT support for our employees, efficiently handling a range of queries from troubleshooting through to escalating issues to the appropriate level. You will have the ability to use your initiative and apply problem solving skills and be someone who strives for excellence.

It will be your responsibility to ensure that the help desk operates in an efficient and timely manner by monitoring calls, responding to all ICT service calls, assisting to identify IT problems, providing resolutions and assisting the IT Manager you will be an invaluable asset within the team.

To be successful in this role you will have experience within a Help Desk role with good overall ICT knowledge. Knowledge of Microsoft applications - including but not limited to Office, Outlook, general PC and networking skills (building, configuring and troubleshooting). Experience and knowledge with WAN/LAN, and computer hardware. Qualifications in computer/network would be highly regarded.

Duties will include:

  • Provide a welcoming, professional first point of contact for Djerriwarrh Health Services Network Computer Users
  • Identify user issues and be responsible for providing remedies and support
  • Prioritise workflow, make recommendations where applicable and escalate tasks appropriately to Supervisors/Managers
  • Actively participate in meetings and any educational sessions provided for IT Department staff
  • Actively participate in Quality Improvement Activities as required

Djerriwarrh Health Services is a dynamic and rapidly expanding public health service providing Acute, Community and Aged Care to the City of Melton and Shire of Moorabool in Melbourne's Western suburbs.

What we offer you

We can offer you a positive, friendly and supportive work environment, ongoing professional development, study leave assistance; salary packaging (up to $9010 per annum) paid parental leave and free parking.

Applicants will be required to complete a questionnaire which will include responses to the Key Selection Criteria when applying for this position.

Applications Close: 20 August 2017 at 6.00pm

Applications must be submitted online - to apply for this position click: Apply Now

The successful applicant will be required to provide a current Police Check and Working with Children Check prior to the commencement of employment.

Djerriwarrh Health Services is an Equal Opportunity Employer

Applications close: 20 Aug 2017

 

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